Privacy and Data Usage Policy

Your privacy is of utmost importance to us at COZMOZ. We deeply respect your trust in us and are committed to safeguarding your data. Below, we've outlined how we use your information, why it's necessary, and the steps we take to ensure your privacy is maintained. Your security and satisfaction are our top priorities.

If you have any questions about how we handle your data or concerns regarding your privacy, please don't hesitate to contact us at [email protected], and we'll be more than happy to assist you.

How We Use Your Information

We take your provided information and use it in several ways, some of which may not be immediately apparent. We've detailed how each specific piece of information is used to enhance your experience:

Name and Contact Details

When you share your name, phone number, and email address with us, it helps us:

• Ensure accurate delivery of your purchases.
• Keep you informed about order details, updates, and important notices via email or SMS.
• Provide you with updates about new products, services, and projects, with your consent. You can withdraw your consent at any time.
• Detect and prevent any fraudulent activities.
• Send you location-specific marketing information.

Gender Information

While COZMOZ primarily offers unisex clothing, knowing your gender helps us address you appropriately in our communications.

Payment Information

When you make a payment, your payment details are processed for transactions, refunds, fraud prevention, and to expedite future checkouts if desired.

Recording of Contact History

Recording phone calls and email correspondence enables us to offer efficient customer support, enhance our services, and continually improve our customer service.

Purchase History/Saved Items

Keeping track of your purchases and saved items allows us to streamline order processing, handle returns, and provide personalized assistance.

Device Information and Website Usage

Analyzing your device information and how you use our website helps us offer tailored options, prevent fraud, and enhance your browsing experience.

Sharing Your Information

Your trust drives us to be transparent about how we use your data. We will never sell your personal data to third parties, including your name, address, email, and credit card information. However, in certain cases, sharing your data is necessary for optimal customer service and experience improvement:

• Payment service providers and delivery companies: Necessary information (name, address, etc.) is shared to facilitate timely delivery.
• Credit reference agencies, law enforcement, and fraud prevention agencies: Shared data helps prevent and combat fraud.
• Marketing messages: We'll update you about COZMOZ products and news with your consent. You can opt out anytime.

Online Advertising

We personalize ads based on your COZMOZ site visits, searches, and interactions to enhance your shopping experience. Various digital marketing techniques are used, such as cookies, ad tags, and social media platforms.

Data Retention

We retain your data as long as you're a COZMOZ customer. You can request deletion by contacting [email protected] .Some information may be retained for fraud prevention, legal requirements, or dispute resolution.

Your Rights

You have specific rights regarding your personal data:

• Right to be informed about data usage.
• Right to transparent access to your data.
• Right to correct inaccuracies.
• Right to request data deletion or cessation.
• Right to opt out of marketing messages.
• Right to data transfer.
• Right to lodge complaints with data protection regulators.

Changes to Privacy Protection

We'll inform you of significant changes in privacy protection methods via your contact information before you continue using cozmoz.store.

Cookies

Cookies enhance your browsing experience:

• Strictly Necessary: Essential for e-commerce functionality.
• Functionality: Saves preferences for convenience.
• Security: Detects and prevents fraud.
• Analytics and Performance: Improves site functionality.
• Advertising: Tailors ads based on your interests.

Get in Touch

For privacy-related queries, data-related concerns, or any questions about this policy, contact us at [email protected]

Thank you for entrusting COZMOZ with your information. Your privacy and satisfaction remain our top priorities.

OVERVIEW

This website is owned and operated by cozmoz. Whenever the terms "we," "us," or "our" are used, they refer to cozmoz. Your use of this website and any purchases made from us indicate your acceptance of the following terms, conditions, policies, and notices. Kindly read these Terms of Service carefully before accessing or using our website. If you do not agree with all the terms and conditions outlined in this agreement, you are not authorized to access the website or use any of the services. If these terms are considered an offer, your acceptance is solely bound to these Terms of Service.

By using our website, making purchases, or engaging in any related services, you acknowledge and agree to abide by these Terms of Service, including any additional terms and conditions or policies referred to herein or accessible through hyperlinks. These Terms of Service are applicable to all users of the website, including customers, vendors, browsers, contributors, and merchants.

Please be aware that your continued use of the website following the posting of updates, changes, or modifications to these Terms of Service indicates your acceptance of those adjustments. Periodically, we may update, change, or replace any part of these Terms of Service by posting such modifications or updates on our website. It is your responsibility to review this page periodically to stay informed about any changes. Your continued use of the website or access to the services signifies your acknowledgment and acceptance of any posted changes.

Our online store is hosted by Shopify Inc., which offers the e-commerce platform allowing us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence. If you are not of legal age, you must have the consent of your parent or legal guardian to allow any minor dependents under your care to use this site. Using our products for unlawful or unauthorized purposes is prohibited. You may not violate any laws in your jurisdiction, including copyright laws, while using our services. The transmission of destructive code, viruses, or worms is strictly forbidden. Any breach or violation of these Terms will lead to the immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to any individual for any reason and at any time. Please note that your content, excluding credit card information, may be transferred without encryption and altered to fit technical requirements. Credit card information, however, is always encrypted during transfer. Using, selling, copying, or exploiting any portion of the Service without our written permission is not allowed. The headings in this agreement are solely for convenience and will not affect or limit these Terms in any way.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We cannot be held responsible if any information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information purposes only. You should not solely rely on this information for making decisions without consulting primary and accurate sources. We may include historical information on this site, but please be aware that it may not be current or up-to-date. While we reserve the right to modify the contents of this site, we are not obligated to update any information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

We retain the right to modify, discontinue, or change any part of the Service, including content, prices, and offerings, without notice. We will not be held liable to you or any third party for any such modifications, price changes, suspensions, or discontinuances.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may only be available online through our website. These products or services may have limited quantities and are subject to return or exchange as per our Refunds & Returns Policy. We strive to accurately display the colors and images of our products on the store. However, we cannot guarantee that your computer monitor's display of colors will be precise. We reserve the right to limit sales to specific regions or individuals and may discontinue products or change descriptions without notice.

We do not guarantee the quality of products, services, or materials purchased or obtained through our Service, nor do we guarantee the correction of errors in the Service.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We hold the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. This could include orders placed under the same customer account, using the same credit card, and/or the same billing or shipping address. If an order is changed or canceled, we may attempt to notify you using the contact details provided. We may also decline orders that we suspect to be from dealers, resellers, or distributors. It is your responsibility to ensure that your purchase and account information is accurate and up to date, including email addresses and credit card details.

For more information, please refer to our Refunds & Returns page.

SECTION 7 - OPTIONAL TOOLS

We may offer access to third-party tools, which we do not monitor or control. You acknowledge and agree that we provide access to these tools as-is and without any warranties, endorsements, or conditions. We are not responsible for the risk associated with using optional third-party tools. Your use of these tools is at your own risk, and you should familiarize yourself with the terms provided by the third-party provider.

In the future, we may introduce new services, features, or tools through our website. These will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Service may include content, products, and services from third parties. Third-party links on this site may lead you to external websites that are not affiliated with us. We are not responsible for examining or evaluating third-party content, accuracy, or materials. We do not warrant or assume any responsibility for third-party materials or websites, and we do not endorse them. It is your responsibility to review the policies, content, and practices of these third parties before engaging in any transactions or interactions with them.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries or creative ideas), or without our request, you send creative ideas, suggestions, proposals, plans, or other materials—whether online, by email, by postal mail, or otherwise—you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are not and shall not be obligated (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. For more information, please see our Privacy Policy.

SECTION 11 - SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

By participating in the SMS/MMS Mobile Message Marketing Program, you agree to the following terms and conditions.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall cozmoz, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless cozmoz and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australian government.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at [email protected]

Our aim is to ensure your satisfaction with every purchase from COZMOZ. To make your experience as smooth as possible, please consider the following guidelines:

• If the item you want to exchange or return is not sold out, please email us within 7 days of receiving your order. We will happily accept it and provide store credit.
• We do not accept size swaps / exchanges / returns on sold out products.
• All sale items are final and cannot be returned or exchanged. Please ensure your selection is accurate before completing your purchase.
• We do not accept exchanges or returns on products that are not in original condition, with tags on.
• If you were sent the wrong item or your product is defective, please email [email protected] within 7 days of receiving your order

We are pleased to offer worldwide shipping for your convenience. Our shipping services are designed to cater to a global customer base, ensuring that our products reach you no matter where you're located. The pricing for shipments is determined by the weight of the items in your order and the specific destination you've provided.

It's important to note that international shipments might be subject to additional charges in the form of duties and taxes. While we strive to provide transparency and a seamless shopping experience, these charges are beyond our control and are imposed by the respective customs and tax authorities of your country.

For your peace of mind, we have partnered with the renowned Australian Post as our trusted shipping company. Their extensive network and reliable services ensure that your orders are handled with the utmost care and delivered to you in a timely manner. With Australian Post, you can rest assured that your items are in capable hands as they make their journey to your doorstep.

Please feel free to reach out to our customer service team if you have any questions or concerns regarding shipping, duties, or taxes. We're here to assist you and make your shopping experience as smooth as possible.