Refund policy

At COZMOZ, we want you to love every piece you order. If something isn't quite right, we’re here to help make it right! Please review our guidelines below:

• Returns & Store Credit: If your item is still in stock, we are happy to offer store credit for returns or exchanges! Just email us within 7 days of receiving your order to get started.

• Item Condition: To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with all tags attached.

• Sold Out & Sale Items: Because of limited inventory, all sale items and sold-out products are final sale and cannot be returned or exchanged.
  

• Wrong or Defective Items: If you were sent the wrong item or your product is defective, please email [email protected] within 7 days of receiving your order.

• Pre-Orders: Pre-ordered items are made specifically for you after your order is placed, allowing us to bring back sold-out items without overproducing. Because these pieces are made-to-order, pre-orders cannot be canceled once placed.

   - Shipping: Expected delivery dates are listed on the product page, and we’ll email you updates at each stage - including tracking once your package ships.

   - Mixed Orders: If your order contains both in-stock and pre-order items, everything ships together once the pre-order is ready. Need your in-stock pieces sooner? Email [email protected] and we'll split the shipment.